Returns & Refunds

Thank you for supporting Ivory & Aster. We want you to love your jewelry, and we’re here to help if something isn’t right.

Non-Personalized Jewelry

To request a return, please email hello@ivoryandaster.com within 7 days of receiving your order (marked delivered). Items must be unworn, unused, and in their original packaging.

For approved returns, we provide a prepaid return label. A flat $10 return shipping fee is deducted from your refund. Please contact us for approval before returning any item.

Personalized Jewelry

Personalized jewelry is made especially for you and is final sale. Please carefully review all spelling, names, birthstones, sizes, and other selections before placing your order. 

If your item arrives incorrectly personalized or there is another issue, please contact us as described below.

Something Not Right?

If your item arrives damaged, defective, or different from what you ordered, please email us within 7 days of delivery with your order number and clear photos. We’ll review your concern individually and work with you to make it right.

Sizing & Exchanges

Customers are responsible for selecting the correct size. Please review the sizing information before purchasing.

Courtesy exchanges may be considered individually, depending on the item and availability. Exchanges are not guaranteed, and any applicable terms will be confirmed by email.

Refunds

Once your approved return is received and inspected, we’ll notify you about your refund. Approved refunds are issued to your original payment method, less the applicable $10 return shipping fee.

Please allow additional time for your bank or payment provider to post the refund.

Contact Us

For help about an item before making a purchase, return requests or questions about your order, email hello@ivoryandaster.com.