Shipping policy

Processing Time
All Ivory & Aster pieces are made to order. Please allow 2 business days for your order to be carefully assembled and prepared for shipment.

Shipping Time (United States)
Once shipped, orders typically arrive within 3–7 business days, depending on your location and selected shipping method.

International Shipping
Delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees required by their country unless otherwise stated at checkout.

Order Tracking
You will receive a tracking number via email once your order ships.

Incorrect Addresses
Please ensure your shipping information is accurate at checkout. Ivory & Aster is not responsible for delays or lost packages due to incorrect addresses.

Custom & Personalized Orders
Because each piece is personalized, processing times may vary slightly during high-volume periods. We appreciate your patience as we create your piece with care.